At Royal Group Hotels, since our establishment, we have aimed to offer a unique service concept bycombining the knowledge and experience we have gained in the tourism sector with Turkish hospitalityand global service standards. We base our services on the principles of guest satisfaction, employeehappiness, environmental awareness, and sustainable development at every stage. Our goal is to createlasting value for our stakeholders by acting with a sense of quality, safety, and responsibility in all ouractivities. Our Integrated Management System Policy encompasses the fundamental principles thatguide all business processes of our hotel in the areas of guest and staff satisfaction, environment, quality, food safety, energy management, and occupational health and safety.
Our Policy Principles:
• To fully comply with guest requirements, legal regulations, corporate requirements, and internationalstandards.
• To evaluate guest suggestions, requests, and complaints through effective systems and produce quickand lasting solutions.
• To exceed guest expectations by combining traditional Turkish hospitality with a modern service approach.
• To continuously improve our management systems and service quality by following evolving guestexpectations, new technologies, and industry innovations.
• To support mutual development and cooperation by establishing strong communication with all ourstakeholders.
• To strengthen our corporate culture by supporting the professional and personal development of ouremployees through training and by creating a healthy and motivating work environment.
• To reduce occupational health and safety risks, to eliminate hazards, and to adopt a preventiveapproach.
• To increase service quality, effectiveness, and efficiency by continuously improving our management systems.
• To conduct risk assessments at all stages from raw material procurement to presentation, andproducing and serving healthy and reliable food and beverages in accordance with food safetystandards.
• To conduct necessary risk analyses to prevent environmental pollution and protect resources, reducingour environmental impact, contributing to the prevention of climate change, protecting biodiversity, and supporting sustainable resource use.
• Protecting the information security of our facility, guests, and stakeholders at the highest level bysupporting technology and digital transformation.
• To comply with national and international standards, laws, and regulations to ensure the sustainableuse of natural resources and reduce environmental impacts, and preventing waste and unnecessaryconsumption.
• Regularly monitoring and evaluating the effectiveness of all our activities to reduce energyconsumption, improve energy consumption performance, encourage the use of renewable energysources, and voluntarily carry out work to increase energy efficiency.
As Royal Group Hotels, we adhere to the principles mentioned above and implement all improvementinitiatives. We commit to providing the necessary information and resources for improvement andremediation activities, and to fully complying with the management system requirements.
